Home Assurance Plans

At JR Plumbing and Heating Solutions Ltd we’ve got a range of ‘Home Assurance Plans’ to help keep your home warm and working.

Whether it’s your boiler, central heating, plumbing or drains, our ‘Home Assurance Plans’ help you avoid the unexpected costs of breakdowns.

We are a local and professional service that will not let you down when you need us the most, as ‘Home Assurance Plan’ customers you will get priority over all other customers and enquiries, with our dedicated team on hand to help you in your hour of need.

We currently have three plans to choose from (See below) or give us a call today to discuss a plan that is right for you.

Home Assurance Plan – Full Terms and Conditions

Duration of product
Plans are a 12 month minimum. The cover begins on the date that we accept your application until your agreement runs out. All agreements are renewable at the end of your period of agreement. It is important that you review your cover during this period to ensure that it remains adequate for you.

Making a claim
For breakdown or repairs call 01296 670 777
or email us at: info@jrplumbingandheatingltd.co.uk

Renewing your product
Your cover will renew automatically unless you provide us with the notification that you wish to cancel your cover. After the initial 12 month minimum contract, your plan will move to a 1 month rolling contract.

Cancelling your agreement or product
You can cancel your agreement or a product at any time, by calling us on: 01296 670 777 or emailing us at: info@jrplumbingandheatingltd.co.uk or writing to us at: Home Assurance Plan Membership Office, Unit 2, Ladymead Business Park, Quainton, HP22 4AN.
If you cancel your policy within the first 14 days – Full refund
If you cancel your policy after the first 14 days and before the 12 month minimum – No refund is due and cover will continue for the remainder of the minimum contract period unless JR Plumbing deem the property unfit for cover.
If you cancel your policy after the 12 month minimum – Your plan will roll to a 1 month rolling contract and will require at least 1 month notice.

Prices
All prices shown are inclusive of VAT. JR Plumbing and Heating Solutions Ltd is a VAT registered company and our VAT Registration Number is: 2088965

General conditions about our agreement
Your price won’t go up or down over the period of agreement, unless you change your agreement. We’ll always write to tell you about any change to your price.
Your plan is paid via monthly Direct Debit and all of our prices include the relevant taxes at the current rate.  An initial payment will be taken immediately once the product is agreed and then 11 monthly instalments after that.

Your Responsibilities:
Changing your address – If you move to a new home, you need to tell us as soon as possible. We may start a new agreement, transfer your current agreement to your new address or if you ask us to, cancel it.
Keeping us up to date – It’s your responsibility to keep us informed of any changes to your contact details including telephone number, address or email. If you change a boiler or appliance that’s covered by us, you need to tell us the make and model of the new one, so we can check we can cover it. If we can’t cover your new boiler or appliance we may need to cancel or amend your product. You should also check to see whether you still need the same level of cover – for example, if your new boiler or appliance has a manufacturer’s warranty.
Missing payments under your agreement – Before we book your repair, or visit, we may ask you to pay any missing payments due.
Getting into your property – Our engineers will only work on your property if there’s someone 18 years old or older there at all times during the visit. It’s your responsibility to give us access to your property. If we can’t gain access, we won’t be able to complete the work and it’s then up to you to arrange another appointment. If you don’t re-arrange the appointment, your agreement will still continue. After several failed attempts to get into your property, we may cancel your agreement, but we’ll let you know beforehand.
Authority to carry out work – If you’re not at the property when our engineer visits, you must make sure that there is somebody else present who can give instructions to our engineer, on your behalf.
Working in dangerous or unsafe conditions – We won’t start or continue doing any work in your home if we believe there’s a health and safety risk, for example: hazardous chemicals, pest infestations, verbal or physical abuse, or harassment. We won’t return to finish the work until that risk is gone. If any asbestos needs to be removed before we can repair your boiler, appliance or system, you’ll need to arrange and pay for someone else to remove it and give you a Certificate of Reoccupation which you’ll need to show us.
Under warranty – If your boiler, appliance or system is covered by a third party warranty, it’s your responsibility to make sure that any work we do doesn’t affect that warranty.

First Service
Your first service will usually be within 42 days of you first taking out the product or changing your address. If we’ve already carried out a first service or an annual service at your address in the last twelve months, we won’t carry out another one – even if you’ve just moved in.
If we’ve installed a new boiler for you the first service will be carried out as part of the installation. For all other situations, at the first service our engineer will check that your boiler is on our approved list and your boiler or central heating and ventilation don’t have any pre-existing faults. If we find it’s not on the approved list or it has a pre-existing fault we’ll either:
• Tell you what needs to be done to fix it – and how much it’ll cost
• Offer you a different product or level of cover
• Cancel your agreement or product
Annual service – One of our engineers will visit your home once a year to check that your appliance, boiler or central heating and ventilation is working safely and in line with the relevant laws and regulations. We’ll also test the gases your appliance or boiler produces. If these tests show that it’s necessary to take your appliance or boiler apart to adjust or clean it, we’ll do so.

General conditions
During the visit, our engineer will fill in a checklist that shows you exactly what we’ve looked at. If we find a problem or fault that needs to be fixed, we’ll tell you about it. If your product includes repairs and has an excess or fixed fee you will have to pay this before we repair it. If it Is service only, our engineer may give you a quote to have the work done for boilers and central heating. Your first service counts as an annual service.

Tenants or letting agents arranging visits – Your tenants or your letting agents can call us directly to arrange any engineer’s visit so long as they are on the approved list of callers.
Reasonable timescales – We’ll carry out any repairs or visits you’re entitled to within a reasonable time, unless something beyond our control makes that impossible – in which case we’ll let you know as soon as possible and give you another time when we can visit.

Our engineers – Normally, we’ll send an engineer to carry out the work. In some cases, we may send a suitably qualified contractor instead.

Our engineers will use their expert judgement to decide whether a fault is related to an earlier fault or not. We won’t put the charges through until after we complete the repair. We may tell you that your boiler, appliance or system needs permanent repairs or improvements that aren’t covered by your agreement to keep working safely. For example, if your ventilation doesn’t meet current safety regulations. If you don’t follow this advice, it will affect certain parts of your cover – but your agreement will keep running until you or we change or cancel it.

Getting access and making good – Our insurance products and our non-insurance service and repair warranty products cover varies depending on your level of cover including VAT for getting access and making good.

Spare parts – We’ll provide replacements with similar functionality but not necessarily the same features or an identical make and model or type of fitting. For example, we may replace a specific design of tap with a standard one from our range. Or you can give the engineer a replacement part that you’ve bought yourself, that we approve. We’ll try to get parts from the original manufacturer or our approved suppliers. If we can’t get hold of the parts we need we may need to cancel your agreement (or part of it) unless you’re eligible for a replacement. If we’ve agreed to cover a boiler or appliance but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it.

General exclusions
Who can benefit from this agreement? Nobody other than you can benefit from your agreement.
Pre-existing faults – Our products don’t include cover for any faults or design faults that:
Were already there when your boiler, appliance or system was installed, or were caused by anybody other than us when any change or additions were made to your boiler, appliance or system
We’ve told you about before and you haven’t fixed
We couldn’t reasonably have been expected to know about before. For example, faulty pipes that don’t have the correct protection, which are buried under concrete floors
Or, prevent access because a part of your system has been permanently built over.

Unless your product includes accidental damage, we won’t cover any damage you’ve caused. If anyone other than us carries out any work on your boiler, appliance or system and damages it, your cover doesn’t include putting that right.

Deliberate damage or misuse – We won’t repair or replace any parts that have been deliberately damaged or misused. Our engineer will use their expert judgement to determine how the damage was done.

Damage linked to the supply of your gas, water or electricity – We won’t repair any damage that’s caused by changes in, or problems with, the supply of your gas, water or electricity.
If we can’t turn off the external water supply stopcock to your home to complete your repair, it’s up to you to get your water supplier to turn it off.

Any damage that’s covered by other kinds of insurance – Your product doesn’t include repairing or replacing any damage caused by extreme weather, flooding, structural issues, fire or explosions – or any other kind of damage that’s normally covered by household insurance.

We’re not responsible for any loss of or damage to, or cleaning of property, furniture or fixtures as a result of your boiler, appliance or system breaking or failing, unless we caused it. For example, damage caused by water leaks.

Your product only includes repairing your boiler, appliance or system when it stops working properly – it doesn’t include any improvements or upgrades. For example: replacing working radiators, swapping standard radiator valves for thermostatic ones. Where we’ve told you that an improvement is necessary, we may not continue to make repairs on that part of your boiler, appliance or system unless the work has been carried out. We won’t repair or replace steel or iron pipes.

Definitions
Access and making good – getting to your boiler, appliance or system, to fix or service it and then repairing any damage we may cause in getting access to your boiler, appliance or system by replacing items such as cabinets or cupboards that we’ve removed and by filling in holes we have made and leaving a level surface – but we won’t replace or restore the original surface or coverings, for example, tiles, floor coverings, decoration, grass or plants. accidental damage – when you do something that stops your boiler, appliance or system from working properly – without meaning to.

Accidental damage – when you do something that stops your boiler, appliance or system from working properly – without meaning to.

Annual service – a check each year to ensure your gas boiler, appliance or central heating is safe and working properly.

Authorised contact – a managing agent, landlord or any named person who you’ve authorised and who we’ve agreed can act on your behalf to make arrangements under your agreement in relation to a property.

Boiler and controls – a single natural gas, Liquid Petroleum Gas (LPG) boiler or warm-air unit on your property that’s designed for home use and has a heat output capacity of up to 70kW – as well as the flue and the controls that make it work, including the programmer, any thermostats, motorised zone valves and central heating pump.

Central heating – the heat and hot water system on your property – including your expansion tank, radiators, bypass and radiator valves, system filters, warm-air vents, cylinders, any immersion heater and its wired in timer switch, and the pipes that connect them.

Cylinders – tanks that store hot water.

Drains – the system of waste water pipes on your property.

First service – where we may visit you after you first take out a product covering your boiler to check and confirm whether we can cover you.

Gas supply pipe – the pipe that connects your gas meter to your gas boiler and other gas appliances you have on your property.
Home – the building, including any attached garage or conservatory where you live or a home you own, including holiday homes or rental properties.

Sanitary ware – your toilet bowl and cistern, bidet, sink, pedestal, bath and shower tray.

Sludge – the natural build-up of deposits in your boiler or central heating system as it corrodes over time.

Upgrades – improvements that make your boiler, appliance or system safer, or more efficient.