Home Cover Plans

Lite

Included

• Annual boiler service
• Repairs to your central heating system, including boiler, controls and radiators
• Claim limit per claim £500

Excluded

• Claims in the first 14 days following your 1st boiler service
• Pre-existing issues
• Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
• Showers or taps
• Faults caused by someone else you used for repairs or design faults
• Making good following access

Pro

Included

• Annual boiler service
• Repairs to your central heating system, including boiler, controls and radiators
• Repairs to the plumbing system in your home
• Claim limit per claim £750

Excluded

• Claims in the first 14 days following your 1st boiler service
• Pre-existing issues
• Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
• Showers and their parts, shower pumps, sanitary ware and sealant
• Showers or taps
• Faults caused by someone else you used for repairs or design faults
• Making good following access

Premium

Included

• Annual boiler service
• Repairs to your central heating system, including boiler, controls and radiators
• Repairs to the plumbing system in your home
• Unblocking and repairing your drains and waste pipes to restore flow
• Claim limit per claim £1000

Excluded

• Claims in the first 14 days following your 1st boiler service
• Pre-existing issues
• Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
• Showers and their parts, shower pumps, sanitary ware and sealant
• Showers or taps
• Shared drains.
• Faults caused by someone else you used for repairs or design faults
• Making good following access

Home Cover Plan – Full Terms and Conditions

Duration of cover

• No claims in the first 14 days following your 1st boiler service.
• 12 month minimum contract.
• It is important that you review your cover during this period to ensure that it remains adequate for you.
• Following our visit to carry out your 1st boiler service, we reserve the right to carry out a site survey of your property to ensure you have selected the correct level of cover. If for any reason, we decide we can not provide cover for your property, we reserve the right to cancel with immediate effect.

Making a claim

• For breakdown or repairs call 01296 670 777
• Email us at: info@jrplumbingandheatingltd.co.uk

Renewing your product

• Your cover will renew automatically unless you provide us with the notification that you wish to cancel your cover. After the initial 12 month minimum contract, your plan will move to a 1 month rolling contract.
• We reserve the right to review your monthly charge at the end of the contract period.

Cancelling your agreement or product

• If you wish to cancel your agreement please call 01296 670 777 or email info@jrplumbingandheatingltd.co.uk
• If you cancel your policy within the first 14 days – Full refund
• If you cancel your policy after the first 14 days and before the 12 month minimum – No refund is due and cover will continue for the remainder of the minimum contract period unless JR Plumbing deem the property unfit for cover.
• If you cancel your policy after the 12 month minimum – Your plan will transfer to a 1 month rolling contract and will require at least 1 month notice.

Prices

• All plan prices shown are inclusive of VAT.
• Your plan is paid via monthly Direct Debit.

Your Responsibilities:

• Change of address – If you move to a new home, you need to tell us as soon as possible. We may need to amend your agreement.
• Changes to property – Any changes to the property or its plumbing etc.
• Monthly payments – Direct Debit must be kept in place for the duration of the cover plan.
• Access to property – It’s your responsibility to give us access to your property. Your tenants or your letting agents can call us directly to arrange any engineer’s visit so long as they are on the approved list of callers.
• Authority to carry out work – If you’re not at the property when our engineer visits, you must make sure that there is somebody else present who can give instructions to our engineer, on your behalf.
• Working in dangerous or unsafe conditions – We won’t start or continue doing any work in your home if we believe there’s a health and safety risk. We won’t return to finish the work until that risk is gone. If any asbestos needs to be removed before we can repair your boiler, appliance or system, you’ll need to arrange and pay for someone else to remove it and give you a Certificate of Reoccupation which you’ll need to show us.
• Under warranty – If your boiler, appliance or system is covered by a third party warranty, it’s your responsibility to make sure that any work we do doesn’t affect that warranty.

Reasonable timescales

• We’ll carry out any repairs or visits you’re entitled to within a reasonable time, unless something beyond our control makes that impossible. In this instance, we’ll let you know as soon as possible and give you another time when we can visit.

Works not covered by your plan

• Our engineers will use their expert judgement to decide whether a fault is related to an earlier fault or not. We won’t put the charges through until after we complete the repair. We may tell you that your boiler, appliance or system needs permanent repairs or improvements that aren’t covered by your agreement to keep working safely. For example, if your ventilation doesn’t meet current safety regulations. If you don’t follow this advice, it will affect certain parts of your cover – but your agreement will keep running until you or we change or cancel it.

Claim limits

• Each plan level has a maximum claim limit per claim. If your repair totals more than your claim limit, you will need to pay the rest.

Part Replacements

• We will replace items covered under your plan with similar items but not necessarily the same make and model. You are also welcome to supply a replacement part that we approve.
• If we’ve agreed to cover a boiler or appliance but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it.

General exclusions
Pre-existing faults. Our products don’t include cover for any faults or design faults that:

• Were already there when your boiler, appliance or system was installed, or were caused by anybody other than us when any change or additions were made to your boiler, appliance or system
• We’ve told you about before and you haven’t fixed
• We couldn’t reasonably have been expected to know about before. For example, faulty pipes that don’t have the correct protection, which are buried under concrete floors
• Or, prevent access because a part of your system has been permanently built over.

Unless your product includes accidental damage, we won’t cover any damage you’ve caused. If anyone other than us carries out any work on your boiler, appliance or system and damages it, your cover doesn’t include putting that right.

Deliberate damage or misuse

• We won’t repair or replace any parts that have been deliberately damaged or misused. Our engineer will use their expert judgement to determine how the damage was done.

Damage linked to the supply of your gas, water or electricity

• We won’t repair any damage that’s caused by changes in, or problems with, the supply of your gas, water or electricity.  If we can’t turn off the external water supply stopcock to your home to complete your repair, it’s up to you to get your water supplier to turn it off.

Any damage that’s covered by other kinds of insurance

• Your product doesn’t include repairing or replacing any damage caused by extreme weather, flooding, structural issues, fire or explosions – or any other kind of damage that’s normally covered by household insurance.
• We’re not responsible for any loss of or damage to, or cleaning of property, furniture or fixtures as a result of your boiler, appliance or system breaking or failing, unless we caused it. For example, damage caused by water leaks.

Your product only includes repairing your boiler, appliance or system when it stops working properly

• It doesn’t include any improvements or upgrades. For example: replacing working radiators, swapping standard radiator valves for thermostatic ones. Where we’ve told you that an improvement is necessary, we may not continue to make repairs on that part of your boiler, appliance or system unless the work has been carried out. We won’t repair or replace steel or iron pipes.

Definitions
Access and making good – Getting to your boiler, appliance or system, to fix or service it and then repairing any damage we may cause in getting access to your boiler, appliance or system by replacing items such as cabinets or cupboards that we’ve removed and by filling in holes we have made and leaving a level surface – but we won’t replace or restore the original surface or coverings, for example, tiles, floor coverings, decoration, grass or plants. accidental damage – when you do something that stops your boiler, appliance or system from working properly – without meaning to.

Accidental damage – When you do something that stops your boiler, appliance or system from working properly without meaning to.

Annual boiler service – A check each year to ensure your boiler is safe and working properly.

Authorised contact – A managing agent, landlord or any named person who you’ve authorised and who we’ve agreed can act on your behalf to make arrangements under your agreement in relation to a property.

Boiler and controls – A single natural gas, Liquid Petroleum Gas (LPG) boiler, oil boiler or warm-air unit on your property that’s designed for home use and has a heat output capacity of up to 70kW as well as the flue and the controls that make it work, including the programmer, any thermostats, motorised zone valves and central heating pump.

Central heating – Including your expansion tank, radiators, bypass and radiator valves, system filters, warm-air vents, cylinders, any immersion heater and its wired in timer switch, and the pipes that connect them.

Cylinders – Tanks that store hot water.

Drains – The system of waste pipes on your property.

Gas supply pipe – The pipe that connects your gas meter to your gas boiler and other gas appliances you have on your property.

Home – The building, including any attached garage or conservatory where you live or a home you own, including holiday homes or rental properties.

Plumbing – Hot and cold pipework.

Sanitary ware – Your toilet bowl and cistern, bidet, sink, pedestal, bath and shower tray.

Sludge – The natural build-up of deposits in your boiler or central heating system as it corrodes over time.

Upgrades – Improvements that make your boiler, appliance or system safer, or more efficient.