Terms & Conditions

Name of Business
JR Plumbing & Heating Solutions LTD

Address of registered Business/Office
Unit 2, Ladymead Business Park
Quainton, Aylesbury
HP22 4AN

Tel: 01296 670777

Email: enquiries@jrplumbingandheating.co.uk

Company Registration Number: 10374325

VAT Number: 208 896 568

View our complaints policy

View our Vulnerable Customer Policy

 

General
Occasionally unforeseen matters arise which require additional work to be completed. Should any problem occur, this will be brought to your attention as soon as possible. Any additional costs, time or extra work required will be discussed with you and your approval required for us to proceed.
Occasionally matters arise in which changes to your system/ new system / new parts can make alternations to the level of noise you are use to hearing from your system. We can not be held responsible for this although we will always try to resolve any problems where possible, payment can not be held back in these situations.
All surface mounted pipe work will be completed in copper unless it is not possible or practical to do so. Any plastic pipe work run in loft-space, voids or floor spaces will be done using high quality Hepworth pipe and fittings unless stated otherwise.

Throughout the duration of this job there are certain to be periods of time where there will be no central heating, no hot water and no water available during the day. It is difficult to specify how long these periods will be however they will be kept to a minimum. You will not be left without a mains water supply over night.
Please note for the installation of pressurised central heating systems, system boilers, combination boilers and pressurised hot water systems it will be necessary to convert pipework in your house over to high pressure. When this happens it will put more strain onto existing pipes and fittings and at times can cause original pipes and fittings to fail. Should this happen we will not be liable for any damage caused. This is unlikely to happen however it is a risk we cannot take without your consent.
Emergency site work will be carried out at our emergency rate per hour for each engineer on site. See our prices page for current rates.

We will only carry out work agreed on this quotation, for additional work another quotation will need to be raised.
Unless stated otherwise we are not responsible for making good, plastering, carpentry, painting, decorating, flooring, tiling boxing in of pipes and removal of rubbish.

The customer is responsible for reading through the manufacturers instructions with regards to any service/ maintenance required for any equipment we install.

The customer is responsible for querying any measurements of any materials or products we are due to install.  JR Plumbing will not be liable for misconceptions if the customer has not requested dimensions of said materials or products.

It is the customer’s responsibility to clear work spaces/areas before our team arrive.  This includes work surfaces, cupboard spaces, lofts. Additionally, it is the customer’s responsibility to cover carpets/floors if required.

The customer is responsible for ensuring any permissions are obtained by the landlord or owner for the following:

  • Parking (Permits etc)
  • Smoke/Fire alarms (Disabling if needed)
  • “Hot works” (The use of a gas burner to melt solder)

If a job requires us to book a third party to attend then access must be granted for them to complete the work required. A date will be booked in with the customer for these works to be completed. If access if refused by the customer then the customer will be liable for any costs incurred.

We reserve the right to take photos of our work at your property and use these for advertising and marketing purposes. If you are not happy for us to do so, please make us aware of this in writing before work commences.

Out of hours / Emergency line
Every effort is made to answer the emergency line we have whilst the office is closed.  However, we are not an emergency/out-of-hours plumbing company so can not guarantee this line will be picked up.

Out of hours emergency call outs are charged hourly (see our prices page). The travel time to your property is also charged for during these times.

Estimates / Quotes
Occasionally unforeseen matters arise which require additional work to be completed. Should any problem occur, this will be brought to your attention as soon as possible. Any additional costs, time or extra work required will be discussed with you and your approval required for us to proceed.

Occasionally matters arise in which changes to your system / new system / new parts can make alterations to the level of noise you are used to hearing from your system. We can not be held responsible for this although we will always try to resolve any problems where possible, payment can not be held back in these situations.

All surface mounted pipe work will be completed in copper unless it is not possible or practical to do so. Any plastic pipe work run in loft-space, voids or floor spaces will be done using high quality pipe and fittings unless stated otherwise.

Throughout the duration of this job there are certain to be periods of time where there will be no central heating, no hot water and no water available during the day. It is difficult to specify how long these periods will be however they will be kept to a minimum. You will not be left without a mains water supply over night.

Please note for the installation of pressurised central heating systems, system boilers, combination boilers and pressurised hot water systems it will be necessary to convert pipework in your house over to high pressure. When this happens it will put more strain onto existing pipes and fittings and at times can cause original pipes and fittings to fail. Should this happen we will not be liable for any damage caused. This is unlikely to happen however it is a risk we cannot take without your consent.

Emergency site work or any unforeseen work will be carried out at our emergency hourly labour rate for each engineer on site.

Quotes are valid for 30 days. We reserve the right to withdraw a quote or adjust it according to material or labour price changes at any time.

We will only carry out work agreed on our quotation, for additional work another quotation will need to be raised.

Unless stated otherwise we will not be responsible for making good, plastering, carpentry, decorating, flooring, tiling boxing in of pipes and removal of rubbish. We occasionally include painting works in our quotes. This is a whitewash only and not a professional finish unless stated otherwise.

We will not be responsible for removal of any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quotation. You can and may need to call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. Once asbestos is removed you will need to produce a ‘site clearance for reoccupation’ certificate, which you can get from the asbestos removal company, before we can continue to work at your property.

The customer is liable for any asbestos related works, and any costs relating to the presence of this material in their property.

The customer is responsible for querying any measurements of any materials or products we are due to install.  JR Plumbing will not be liable for misconceptions if the customer has not requested dimensions of said materials or products.

It is the customer’s responsibility to clear work spaces/areas before our team arrive.  This includes work surfaces, cupboard spaces, lofts. Additionally, it is the customer’s responsibility to cover carpets/floors if required.

We will not be accountable for any issues caused due to low water pressure or flow.

We will not be responsible for broken floor boards or chip board. At the end of the job all boards which have been lifted will be fixed back down using wood screws.
All electrical work carried out will be compliant with “Part P” of the building regulations.
All work carried out on your heating system will be compliant with “Part L” of the building regulations.
All work carried out on your domestic water systems will be compliant with “The water supply (water fittings) regulations act 1999” All work carried out on your domestic gas supply pipework will be in accordance with The Gas Safety (Installation and Use) Regulations act 1998.

A non-refundable 50% deposit is required on works totalling £500 + vat or more to secure the date(s) and materials.  You will receive a deposit invoice once you have approved this quotation which must be paid within 2 working days.

All prices are excluding VAT unless specified otherwise.

We reserve the right to take photos of our work at your property and use these for advertising and marketing purposes. If you are not happy for us to do so, please make us aware of this in writing before work commences.

Making good
Bricking up – Whilst we will do our best to obtain a similar style/colour brick, this is not always possible.  In this instance, we ask that you source and supply a matching brick for us to install for you.  Otherwise we will install the closest we have in stock.

Painting – Whilst we will do our best to obtain a similar colour paint, this is not always possible.  In this instance, we ask that you source and supply a matching paint for us to use for you.  Otherwise we will install the closest we have in stock.

Powerflushing
Whilst we will use all reasonable endeavours to discover any deficiencies with your central heating system before carrying out the Powerflush, we are not responsible for any damage caused by the Powerflush as a result of any faulty components and equipment, poorly made joints or pin-holed radiators caused by internal or external corrosion

Balancing the system is included in the job; however getting rid of airlocks may be subject to charge.

Any additional radiators we had not been told about when giving a quote is subject to charge.

Your Responsivities
You must at all times behave appropriately when our staff visit your premises. You must not physically or verbally abuse our staff in any  circumstances. If you physically or verbally abuse our staff who visit your premises, we may cancel your contract.

Liability
We are not liable for:

  • any damage caused by failures of your central heating system, that result from your decision not to carry out remedial work that we have recommended.
  • normally insured risks, such as subsidence, structural repairs, fire, theft, accident, explosion, flood or storm;
  • remedial work arising from structural or renovation work carried out in the premises by you or a third party, for example the removal of radiators or addition of new equipment or system extensions.
  • losses caused by an event or circumstances beyond our reasonable control.
  • any loss of income, revenue, profit or anticipated savings.
  • for any business losses

If you have decided to supply something for us to install, you are responsible for ensuring the part is correct and compatible.

Projects
We ask that for some projects have the following payment milestone.
Deposit = 50%
Interim (Once 1st fix and tiling complete) = 25%
Completion = 25%

Restocking fee
If you change your mind on a part that we have ordered in specially and you later decide you do not want it, we may have to deduct a restocking fee and return postage fee from any refund we give you.  We avoid as far as possible charging a re-stocking fee for materials/parts not used but this can occasionally be unavoidable.

Tiling
The tiling element of the job is usually charged separately from our quotations unless specified otherwise.  We ask that the customer supplies the tiles unless specified otherwise.
Labour for tiling will be carried out at the following rates unless specified differently on your quote.

Smooth faced Medium/Large Tiles (approximately 300mm x 600mm) = £80 + vat per m2 including grout, adhesives and trims.
Smooth faced Small Tiles (approximately 200mm x 100mm) = £90 + vat per m2 including grout, adhesives and trims
We reserve the right to charge extra for smaller/metro, “Rough faced” or stone/marble tiles as these require a significant amount of extra time to cut and grout. We round up to the nearest sqM.

Recalls
If, in the unlikely event that something our team have done goes wrong, we ask that we are your first call so we can attend to put it right.  If the issue is our fault, we will make good at no extra charge.  If it turns out that a 3rd party has caused the work to fail, we may charge to make good. We do not accept liability of 3rd party costs if we are not first given the opportunity to make good the situation.

Although we inspect all products prior to installation, if a product we have installed for you is damaged this needs to be reported to the office within 24 hours. We provide 1 year’s guarantee for our labour.  Parts we install sometimes come with their own guarantee or warranty.  If these parts fail and we supplied them, we will contact our supplier to see if we can claim under this guarantee/warranty.  The labour required to replace them is chargeable at our normal hourly rate.  If we did not supply the parts, you may contact your supplier to obtain a replacement but any labour required to replace them is chargeable. This includes removing them so you can return them.

It is the customers responsibility to allow suitable access into the property. Where delays have occurred it is the responsibility of the customer to allow access to rectify any issues and outstanding works and we can not be liable for any costs incurred to the customer e.g loss of earnings.

If our team need to remove an item/trim and this causes an existing piece of equipment/sanitarywear to fail/break due to its improper installation originally, then we accept no liability for this but will do our best to assist in its repair at our normal hourly rate.

Cancellations
If you need to cancel (or rearrange) your appointment, you must notify us at least 48 hours before the appointment. If you cancel your appointment with less than 48 hours notice, a cancellation charge will be charged.  This is to cover the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.
If we attend a pre-booked appointment and are unable to access the property for any reason, a minimum charge of 0.5 hours labour charge of that job will be charged.

Deposits
If you change your mind or decide not to go ahead with the job, then you forfeit the deposit paid.  In addition, if a deposit is left and you have not been in contact to book the work in we will make contact with you to book it in.  If after 30 days, you have still not booked the work in, the job will be cancelled off our system and the deposit forfeited.

Invoices / Payments
Payment is due by the due date specified on the invoice. Any certifications due will be issued once full payment is received. Product guarantees will be registered once full payment is received. Payment can be made by bank transfer, cheque or online with a card. In the event your invoice has not been paid by the due date we will make efforts to contact you.  If payment is not made and no good reason is given as to why it has been withheld we reserve the right to charge the following fees:

£10 per day the invoice is overdue
£50 for letters concerning the debt (each)

If a direct debit payment is missed or fails for the first time an admin charge of £10 will be applied. If the direct debit is missed or fails again an admin charge of £20 will be applied for each missed or failed debit.

Some supplier invoices may be delayed and received after we have already invoiced the customer.  We reserve the right to bill these separately.

Boiler servicing
If you have booked a routine boiler service and the boiler is in a “breakdown” condition (not working properly or showing an error code) then the visit will change to a breakdown visit and will be charged hourly.

Klarna
Klarna’s “Pay in 3 instalments” and “Pay in 30 days” credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

You must be 18+ to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. By continuing you accept the “Pay Later Terms” or “Pay in 3 Terms” and Klarna Shopping Service Terms and confirm that you have read the Privacy Notice and Cookie Notice.

Special Offers
From time to time, we may publish special offers or discounts.  We reserve the right to withdraw these without notice.  Special offers can not be applied retrospectively.  No cash alternative is available.  Any special terms for particular special offers will be noted on the publication.

Competitions
Competitions are only open to UK residents with the exception of employees of the Promoter, their families, agents and anyone else connected with this promotion.
The Promoter accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the relevant closing date for any reason. Proof of posting or sending is not proof of receipt. Automatically generated entries and entries via agents or third parties are invalid and shall not be considered. Entries become the property of the Promoter and are not returned.
Only one entry per person. No entrant may win more than one prize.
Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
The winner(s) will be notified via email or phone. The winners must claim their prize within 30 working days of the Promoter sending notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.
The Promoter will use any data submitted by entrants only for the purposes of running the prize draw, unless otherwise stated in the entry details. By entering this prize draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented.
The winner(s) agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.
The Promoter may disqualify any entrant whose entry does not comply with these terms and conditions (in Promoter’s sole opinion) or who, in Promoter’s sole determination,
has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.
By entering the prize draw each entrant agrees to be bound by these terms and conditions.
These terms and conditions are governed in accordance with the laws of England and Wales.

Current Offer(s)

15% off your first job or service with us (on presentation of leaflet)
We are currently offering (via a leaflet) 15% off your first boiler service or job for any new customers to JR Plumbing. To qualify as a new customer, you can not have previously used JR Plumbing and will therefore not already be on our database. The 15% off does not apply to boiler installations, bathroom installations/renovations or any previously quoted work. It only applies to a boiler service (Gas or Oil) or a small, hourly job that has not already been quoted for. Maximum discount must be no more than £100.

£150 John Lewis Voucher Gift
If you book a bathroom refurbishment between 1st February 2024 and 31st May 2024 we will give you a £150 John Lewis voucher if the following conditions are met:

  1. The digital John Lewis voucher will be sent to you via email
  2. The bathroom work is completed and all invoices have been settled including 3rd party invoices
  3. The bathroom works exceeds £2,000 + vat
  4. First-come-first-serve on booking in to our diary and secured with a deposit paid
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