Tuesday 8.30am to 5.30pm

Terms & Conditions

Name of Business
JR Plumbing & Heating Solutions LTD

Address of registered Business/Office
2 Morton Close
North Marston
MK18 3PT

Tel: 01296 670777

Email: enquiries@jrplumbingandheating.co.uk

Company Registration Number: 10374325

VAT Number: 208 896 568

Regulated by
Gas Safe
Gas Safe I.D: 229914
To verify us please visit:

View our complaints policy


Occasionally unforeseen matters arise which require additional work to be completed. Should any problem occur,
this will be brought to your attention as soon as possible. Any additional costs, time or extra work required will be discussed with you and your approval required for me to proceed.
Occasionally matters arise in which changes to your system/ new system / new parts can make alternations to the level of noise you are use to hearing from your system. We can not be held responsible for this although we will always try to resolve any problems where possible, payment can not be held back in these situations.
All surface mounted pipe work will be completed in copper unless it is not possible or practical to do so. Any plastic pipe work run in loft-space, voids or floor spaces will be done using high quality Hepworth pipe and fittings unless stated otherwise.

Throughout the duration of this job there are certain to be periods of time where there will be no central heating, no hot water and no water available during the day. It is difficult to specify how long these periods will be however they will be kept to a minimum. You will not be left without a mains water supply over night.
Please note for the installation of pressurised central heating systems, system boilers, combination boilers and pressurised hot water systems it will be necessary to convert pipework in your house over to high pressure. When this happens it will put more strain onto existing pipes and fittings and at times can cause original pipes and fittings to fail. Should this happen I will not be liable for any damage caused. This is unlikely to happen however it is a risk I cannot take without your consent.
Emergency site work will be carried out at a rate of £90.00 per hour for each engineer on site.

We will only carry out work agreed on this quotation, for additional work another quotation will need to be raised.
Unless stated otherwise I will not be responsible for making good, plastering, carpentry, decorating, flooring, tiling boxing in of pipes and removal of rubbish.
We will not be responsible for removal of any dangerous waste materials, such as asbestos, that I could not reasonably identify when i gave you your quotation. You can and may need to call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. Once asbestos is removed you will need to produce a ‘site clearance for reoccupation’ certificate, which you can get from the asbestos removal company, before I can continue to work at your property.
The customer is liable for any asbestos related works, and any costs relating to the presence of this material in their property.

The customer is responsible for querying any measurements of any materials or products we are due to install.  JR Plumbing will not be liable for misconceptions if the customer has not requested dimensions of said materials or products.

It is the customer’s responsibility to clear work spaces/areas before our team arrive.  This includes work surfaces, cupboard spaces, lofts. Additionally, it is the customer’s responsibility to cover carpets/floors if required.

The customer is responsible for ensuring any permissions are obtained by the landlord or owner for the following:

  • Parking (Permits etc)
  • Smoke/Fire alarms (Disabling if needed)
  • “Hot works” (The use of a gas burner to melt solder)

We provide 1 year’s guarantee for our labour.  Parts we install sometimes come with their own guarantee or warranty.  If these parts fail and we supplied them, we will contact our supplier to see if we can claim under this guarantee/warranty.  The labour required to replace them is chargeable at our normal hourly rate.  If we did not supply the parts, you may contact your supplier to obtain a replacement but any labour required to replace them is chargeable. This includes removing them so you can return them.

We reserve the right to take photos of our work at your property and use these for advertising and marketing purposes. If you are not happy for us to do so, please make us aware of this in writing before work commences.


The tiling element of the job is usually charged separately from our quotations unless specified otherwise.  We usually ask that the customer supplies the tiles unless specified otherwise.
Labour for tiling will be carried out at the following rates unless specified differently on your quote.

Smooth faced Medium/Large Tiles (approximately 300mm x 600mm) = £65 + vat per m2 including grout, adhesives and
Smooth faced Small Tiles (approximately 200mm x 100mm) = £75 + vat per m2 including grout, adhesives and trims
We reserve the right to charge extra for “Rough faced tiles” as these require a significant amount of extra time to cut and grout.

Special Offers

From time to time, we may publish special offers or discounts.  We reserve the right to withdraw these without notice.  Special offers can not be applied retrospectively.  No cash alternative is available.  Any special terms for particular special offers will be noted on the publication.


If you need to cancel (or rearrange) your appointment, you must notify us at least 48 hours before the appointment. If you cancel your appointment with less than 48 hours notice, a cancellation charge will be charged.  This is to cover the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.


If you change your mind or decide not to go ahead with the job, then you forfeit the deposit paid.  In addition, if a deposit is left and you have not been in contact to book the work in we will make contact with you to book it in.  If after 30 days, you have still not booked the work in, the job will be cancelled off our system and the deposit forfeited.

We will be responsible for the removal of all scrap metal.
We will not be accountable for any issues caused due to low water pressure.
We will not be responsible for broken floor boards or chip board. At the end of the job all boards which have been lifted will be fixed back down using wood screws.
All electrical work carried out will be compliant with “Part P” of the building regulations.
All work carried out on your heating system will be compliant with “Part L” of the building regulations.
All work carried out on your domestic water systems will be compliant with “The water supply (water fittings) regulations act 1999” All work carried out on your domestic gas supply pipework will be in accordance with The Gas Safety (Installation and Use) Regulations act 1998.
Any ceiling painting is just a white wash in order to save having to do a base coat (white wash).  No painting and/or decorating services are included unless stated otherwise.


Competitions are only open to UK residents with the exception of employees of the Promoter, their families, agents and anyone else connected with this promotion.
The Promoter accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the relevant closing date for any reason. Proof of posting or sending is not proof of receipt. Automatically generated entries and entries via agents or third parties are invalid and shall not be considered. Entries become the property of the Promoter and are not returned.
Only one entry per person. No entrant may win more than one prize.
Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
The winner(s) will be notified via email or phone. The winners must claim their prize within 30 working days of the Promoter sending notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.
The Promoter will use any data submitted by entrants only for the purposes of running the prize draw, unless otherwise stated in the entry details. By entering this prize draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented.
The winner(s) agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.
The Promoter may disqualify any entrant whose entry does not comply with these terms and conditions (in Promoter’s sole opinion) or who, in Promoter’s sole determination,
has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.
By entering the prize draw each entrant agrees to be bound by these terms and conditions.
These terms and conditions are governed in accordance with the laws of England and Wales.

Current Offer

We are currently offering (via a leaflet) 15% off your first boiler service or job for any new customers to JR Plumbing. To qualify as a new customer, you can not have previously used JR Plumbing and will therefore not already be on our database. The 15% off does not apply to boiler installations, bathroom installations/renovations or any previously quoted work. It only applies to a boiler service (Gas or Oil) or a small, hourly job that has not already been quoted for. Maximum discount must be no more than £100.

Facebook Giveaway

We are currently running a giveaway on Facebook for 3 x Echo Dots. Each Echo Dot will be given away to a person drawn at random from anyone who “likes” the post, “tags” 2 of their friends, and “shares” the post. Winners will be announced 10/12/2021, 17/12/2021 and 24/12/2021.

Winners will need to provide their postal address for the Echo Dot to be posted to.