Message to all our valued customers:
Following the announcement over the weekend, we will continue to take extra precautions when visiting your home. Our engineers will carry out all planned works as normal whilst ensuring they adhere to the current situation and guidelines set out by the government and health officials. We want to assure customers that we are taking all the guidelines seriously and keeping up to date with the situation, ensuring everyone is safe.
If you would like to discuss your individual situation, needs or requirements please call the office on 01296 670 777 as soon as possible.
The safety and well-being of our customers and colleagues is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak. In response to the latest guidance and advice from the World Health Organisation and the Government, we’ve added some practical steps in order to protect the wellbeing of our customers and our colleagues.
We know that people’s day-to-day lives are being disrupted and this is likely to become significantly worse but as far as possible for JR Plumbing, we will endeavour to provide the service and customer care we are known for. As the situation evolves, we will do everything in our power to keep you with heating and hot water.
If you are currently self-isolating, or suspect that you might be suffering from Coronavirus, we ask that as a precaution you inform us when booking an engineer visit so that we can plan the most suitable approach. Whilst the situation develops rapidly each appointment involving a customer who is self-isolating, will be reviewed on a case-by-case basis.
In order to ensure we get to as many vulnerable people as possible during this period, we’re looking at our demand and capacity and prioritising as you would expect us to.
For all other work, our engineers will undertake the following;
Engineers have been instructed that they must self-isolate if they, or anyone in their household display any symptoms
We will be requesting customers to clear any working areas and maintain a distance whilst the engineer is in your home
No customer contact at all including handshakes
Currently, keeping suitable distance between ourselves is recognised as best practice, we trust our customers will support our engineers and maintain a safe distance whilst they are at the property
Our engineers all carry personal protective equipment that can safeguard the working environment
We are providing our engineers with regular updates and coaching on hygiene and how to deal with their work in these situations
Thank you for your ongoing support and patience as we work through these challenges.
Keep safe and well