Monday 8.30am to 5.30pm

How to re-pair your Hive

Please be aware that this will reset any heating/hot water schedules that you currently have set up.

Step 1

Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All of the lights on the receiver will then go out.

Step 2

Press and hold down the ‘back arrow’ button and the ‘menu’ button on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Keep these buttons held down together until the thermostat display says ‘Welcome, searching’ then remove a battery from the thermostat.

Step 4

Switch the boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink or amber then turn to a solid green colour.

Step 5

Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.

Step 6

In order to connect the receiver to the hub, you will need put the hub into pairing mode. You can do this by selecting ‘Install devices’ within the Hive app menu. From there tap ‘Add another device’ and then ‘Go’ which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.

Step 7

Put the battery back in the thermostat, the thermostat should display the ‘Welcome, searching’ message again. When you see the word ‘Search’ disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour.

Step 8

Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.

Step 9

If the heating turns on and you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!